Get In Touch with Fonterra

Introduction

Welcome to Fonterra Beach House (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (fonterralagos.com), make a booking, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information You Provide

When you book Fonterra Beach House or contact us, we may collect:

• Contact Information: Full name, email address, phone number, WhatsApp number
• Booking Details: Preferred dates, number of guests, special requests, occasion type
• Payment Information: Bank transfer details, payment receipts (we do not store credit card information)
• Identification: Valid ID for security purposes (collected at check-in)
• Communication Records: Emails, messages, phone call records regarding your booking
• Guest Preferences: Dietary requirements, accessibility needs, celebration details

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on pages, navigation paths
• Cookies: Small data files stored on your device (see Cookie Policy below)
• Location Data: General geographic location based on IP address

Information from Third Parties

We may receive information from:

• Social media platforms when you interact with our pages
• Travel agents or booking platforms (if applicable)
• Payment processors for transaction verification
• References provided by you

2. How We Use Your Information

We use your personal information for the following purposes:

Booking Management

• Process and confirm your reservations
• Communicate booking details and updates
• Arrange check-in/check-out procedures
• Coordinate special requests and preferences

Service Delivery

• Provide access to Fonterra Beach House facilities
• Ensure property security and guest safety
• Coordinate catering, decoration, or other arranged services
• Handle maintenance or emergency situations during your stay

Communication

• Send booking confirmations and reminders
• Provide important updates about your reservation
• Respond to inquiries and customer service requests
• Share property information and directions

Marketing (with your consent)

• Send newsletters about special offers and packages
• Share updates about Fonterra Beach House
• Promote seasonal packages and availability
• Request feedback and reviews post-stay

Legal and Safety

• Comply with Nigerian laws and regulations
• Verify identity for security purposes
• Process damage claims or deposit returns
• Resolve disputes or legal matters
• Maintain records for tax and accounting

Business Operations

• Analyze booking patterns and preferences
• Improve our services and facilities
• Develop new packages and offerings
• Maintain and improve our website

3. How We Share Your Information

We Do NOT sell your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party providers who assist us:

• Payment processors for transaction handling
• Catering companies (only if you request catering services)
• Cleaning and maintenance services
• Security personnel on-site
• IT and website hosting providers
• Email and communication platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by:

• Nigerian law or legal process
• Government authorities or law enforcement
• Court orders or subpoenas
• Protection of our rights and property
• Emergency situations involving health or safety

Business Transfers

If Fonterra Beach House is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for other purposes with your explicit permission.

4. Data Security

We implement appropriate security measures to protect your personal information:

Technical Measures

• Secure Socket Layer (SSL) encryption on our website
• Password-protected databases
• Secure payment processing systems
• Regular security audits and updates

Physical Measures

• Secure storage of physical documents
• Limited access to personal information
• On-site security at the property

Administrative Measures

• Staff training on data protection
• Confidentiality agreements with employees
• Regular policy reviews and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request a copy of the personal information we hold about you
• Update or correct inaccurate information
• Contact us at [email protected] for access requests

Marketing Opt-Out

• Unsubscribe from marketing emails using the link in each email
• Contact us to opt out of WhatsApp or SMS marketing
• Note: We will still send essential booking-related communications

Data Deletion

• Request deletion of your personal information (subject to legal obligations)
• We retain booking records for 7 years for tax and legal purposes
• Marketing data can be deleted upon request

Object to Processing

• Object to certain uses of your information
• Withdraw consent for optional data processing Data Portability
• Request your data in a structured, commonly used format

To exercise these rights, contact us at:

Email: [email protected]

Phone: +234 906 840 3138